FAQ

HOW LONG WILL IT TAKE YOU TO DELIVER MY ORDER?

We aim to deliver everything for the Listing MOT and Keywords in three working days. The Essentials and Front End packages have a very involved process, so we aim to deliver this to you within 5 working days, as we want to make sure everything is perfect for you and your brand. We understand that you need to get to work on your listings asap, so we try to do it in less time than this where we can too. The Full Works requires more of a discussion with you and we will be in touch within 1 working day of your order to discuss your requirements.



HOW DO I KNOW WHICH SERVICE I NEED?

Our most popular packages are the Listing MOT and The Front End. The service you need depends on where you are with your Amazon journey - are you currently constructing your listing from scratch for a new product, or are you trying to squeeze more sales from a product you've had for a while? The Listing MOT is perfect for entrepreneurs looking to develop their listing with clear cut messages on what they could alter and optimise to bring in more profit. The Front End (and the Essentials package), is geared towards sellers who want the best possible copy engineered for their product and brand, whilst being packed full of rank building keywords. The Essentials covers your title and bullet points and The Front End covers your title, bullet points and description. The Full Works is tailored towards sellers who also want all of the above (including keywords) and want to consult with Ella and Janson about their images - they'll also create two infographics for you so you can get started. If you're after the best keywords for your product so you can keep optimising, then we offer a keywords solution, and this can be added onto any of our other packages too!



I NEED HELP WITH SOMETHING NOT LISTED ON THE SITE, CAN YOU HELP?

The Listing Company is focused on creating the best listings. The best copy, the best keywords with the best optimising. But Janson and Ella both deal with other Amazon related queries on a daily basis, so if you have a question then get in touch at hello@thelistingcompany.com and they'll get back to you! :)



DO YOU DO MENTORING?

Although we don't advertise it on The Listing Company, both Janson and Ella offer mentoring. Janson offers mentoring through his Amazon FBA Smashers course (www.fba-smashers.com) and Ella offers mentoring on a boutique case-by-case basis. Email hello@thelistingcompany.com to chat further! :)



WHAT IS YOUR REFUND POLICY?

We put an incredible amount of time and effort into learning about your product niche, your brand and composing an awesome listing with your product in mind. For this reason it is quite difficult to have a one size fits all refund policy. However if you are unhappy rest assured we will understand the reason for this and work collaboratively to ensure you are extremely satisfied by the end of the process.



IS EVERYTHING I SEND TO YOU CONFIDENTIAL?

We can confirm that everything you send to us is 100% confidential. We take confidentiality and data protection incredibly seriously at The Listing Company, so you're in good hands!



HOW MANY EDITS DO I GET?

With The Full Works, we work with you to create two infographics for your listing. With this we provide one round of edits so you can be confident that you're getting exactly what you want for your listing, alongside our expertise in crafting high converting images.