HOW LONG WILL IT TAKE YOU TO DELIVER MY ORDER?
We aim to deliver everything for the Listing MOT and Keywords in three working days. The Essentials and Front End packages have a very involved process, so we aim to deliver this to you within 7 working days, as we want to make sure everything is perfect for you and your brand. We understand that you need to get to work on your listings asap, so we try to do it in less time than this where we can too.
HOW DO I KNOW WHICH SERVICE I NEED?
Our most popular packages are the Listing MOT and The Front End. The service you need depends on where you are with your Amazon journey - are you currently constructing your listing from scratch for a new product, or are you trying to squeeze more sales from a product you've had for a while?
I NEED HELP WITH SOMETHING NOT LISTED ON THE SITE, CAN YOU HELP?
The Listing Company is focused on creating the best listings. The best copy, the best keywords with the best optimising. But Janson and Ella both deal with other Amazon related queries on a daily basis, so if you have a question then get in touch at email@example.com and they'll get back to you! :)
DO YOU DO MENTORING?
Although we don't advertise it on The Listing Company, both Janson and Ella offer mentoring. Janson offers mentoring through his Amazon FBA Smashers course (www.fba-smashers.com) and Ella offers mentoring on a boutique case-by-case basis.
WHAT IS YOUR REFUND POLICY?
We put an incredible amount of time and effort into learning about your product niche, your brand and composing an awesome listing with your product in mind. For this reason it is quite difficult to have a one size fits all refund policy. However if you are unhappy rest assured we will understand the reason for this and work collaboratively to ensure you are extremely satisfied by the end of the process.
IS EVERYTHING I SEND TO YOU CONFIDENTIAL?
We can confirm that everything you send to us is 100% confidential. We take confidentiality and data protection incredibly seriously at The Listing Company, so you're in good hands!
HOW MANY EDITS DO I GET?
With The Full Works, we work with you to create two infographics for your listing. With this we provide one round of edits so you can be confident that you're getting exactly what you want for your listing, alongside our expertise in crafting high converting images.